Optimization of Innovation Processes for an Agribusiness Company

An Indian agrochemical company with low production costs faced slower than expected growth. Customer projects were onboarded and executed without a clear process. During an external audit a key customer highlighted the inadequate product introduction process as a key finding and demanded improvements in this area.

Our Solution

Hillisch Consulting implemented the following measures:

1. Introduced a CRM system for lead and opportunity management.
2. Implemented a stage-gate innovation process with clear goals and deliverables.
3. Defined responsibilities and accountabilities for various phases and actions.
4. Tracked budgets and timelines effectively.
5. Established KPIs and monitoring frameworks.
6. Created a robust meeting and reporting structure.
7. Trained key personnel.
8. Provided ongoing support during the initial implementation phase.

Outcome

The new innovation process has been implemented and the critical audit point was closed. The company has since secured a new project from a key customer which was introduced successfully following its new innovation process.